Refunds and Returns For Online Purchases
If you need to return an eligible item, you must provide proof-of-purchase (receipt or order number) and obtain a Return Merchandise Authorization (RMA) number.
- Spa & Swim Spa Covers & Cover Lifters
- Heaters, Spa Packs, Controls, Circuit Boards, Electrical Parts
- Spa Pumps
- Special Order Items
- Fire Pits & Outdoor Heaters
- Open chemicals
- All returns require Return Merchandise Authorization (RMA).
- We must receive the items you wish to return within 30 days of purchase.
- Custom made and built-to-order and other items noted above are non-returnable.
- Merchandise must be in original, salable condition without cosmetic or other damage.
- Original shipping & handling charges are not refundable.
- Customer is responsible for safe return shipping and insurance costs.