We have learned from many customers about the dangers and pitfalls of buying a hot tub or swim spa from a Home Show.
Here are a few things for you to consider if you go to that environment:
- Home shows may be OK to visit for ideas, but they are not a good place to make a purchase decision on a big-ticket item like a hot tub or swim spa. Take time to investigate and research the dealer and the brand before signing any contracts.
- Do not make a major deposit as a down payment. If you make a down payment, make the amount very small and use a credit card so you can easily cancel. Get in writing that the exhibitor will give you the right to cancel with a full refund if you change your mind. DO NOT buy if they don’t give you this option.
- Many companies hire professional sales teams that are accustomed to pressuring people to buy at Home Shows. Oftentimes these high-pressure tactics lead to impulse purchases and usually will result in mistakes and significant buyer’s remorse.
- Make sure the brand is recognizable and has been in business for a long time. Reputable brands like Jacuzzi Hot Tubs, Sundance Spas and Hydropool Swim Spas frown on their products being sold in this type of environment because of these high-pressure tactics.
- Most Home Shows post warnings to attendees to be careful and cautious of making purchases and that the Home Show management will not stand behind any claims made by exhibitors and the products they sell.
- Test soak before you buy. Taking a test soak is the most critical step in making a good decision.
- Don’t get caught up in all the talk about what is under the cabinet-it’s a classic sales technique to confuse you. You are investing in a hot tub for the quality of the hydrotherapy experience and what it does for you. Trust established world-class manufacturers that have been building hot tubs for decades to know how to build a hot tub correctly.
- Lots of jets and high horsepower pumps do not equal good hydrotherapy. Its another tactic to confuse you and will result in higher energy costs and costly repairs in the future.
- Search for reviews on the brand and the dealer before buying. Ask the dealer for customer references.
As always, it’s important to be wary of deals that are “too good to be true” and high-pressure sales tactics. Many of these companies do most all of their business at Home Shows so they are in trouble if they don’t close sales. What’s most important is that you take your time to explore your options. This is a long-term investment that can quickly turn bad if you make an impulsive buy. Visit or contact us anytime for questions and a thorough tour of all that Imagine Backyard Living and the Jacuzzi brands have to offer!