When your hot tub isn’t working quite right, trust Scottsdale’s expert spa service technicians to diagnose and repair the issue quickly and safely. Our team is factory-certified by Jacuzzi® Hot Tubs to handle everything from minor adjustments to major component replacements.
Our technicians perform a thorough inspection of your entire hot tub system, identifying any problem areas before they become costly repairs. We'll diagnose issues with pumps, jets, heaters, controls, and circulation systems, then provide clear recommendations and pricing.
From malfunctioning jets and failing pumps to heater issues and control panel problems, our certified technicians have the expertise and genuine parts to restore your hot tub to optimal performance.
Need a deep clean but not ready for a maintenance program? We offer standalone drain and clean services. Starting at $250 for Hot Tub Maintenance Service members or $450 for non-members, we'll completely drain your spa, deep clean the shell and jets, flush all plumbing lines, condition the cabinet, and start the refill process.
We proudly serve the surrounding region within roughly 60 miles of our Scottsdale showroom. Whether you’re nearby or a short drive away, our team is happy to help. Not sure if you’re in our service area? Just ask and we’ll let you know!
Common hot tub problems include:
Small issues can start to build up and take a toll on the efficiency of the system. What was once a minor repair can quickly turn into a much larger, and more costly, service endeavor if ignored and not addressed properly.
Common signs include jets not working properly, the hot tub not heating up, the breaker tripping, cloudy water that won't clear, or any unusual sounds or leaks. If these occur, or something isn't working quite right, it's time to schedule with Imagine Backyard Living's expert team to inspect the hot tub, determine what the issue is and facilitate the repair.
Our team of service technicians at Imagine Backyard Living are trained, authorized and certified by Jacuzzi® Hot Tubs and Sundance® Spas and specialize in these brands.
It is dependent on the issue, but most repairs can be completed within a few hours.
It depends what the issues are. With routine service and component repair, you are much more likely to have a hot tub that will last you for many years to come. We are still servicing many Jacuzzi® Hot Tubs and Sundance® Spa sold in the '90s, which is confirmation of why you want to invest in a quality product from a trusted manufacturer and dealer.
Yes, for all repairs that fall outside of the terms of the warranty, we will always provide a quote for approval before beginning any work.
We have an in-house, fully staffed Service and Warranty department with live service coordinators and factory trained and certified technicians. We handle warranty service for Jacuzzi® and Sundance®, but specific warranty coverage would depend on your hot tub's age and warranty terms.
If it's a small leak, yes, but please contact us immediately to schedule a repair so it does not become a bigger problem.
Almost all repairs are done without replacing the spa. It is very rare that a spa ends up having to be replaced.
Are your filters clean? If water isn't flowing properly, the heater will not function. There are other reasons why it might not be heating, consult your owners manual or call us to schedule a technician and we can troubleshoot.
There are a few reasons why it might not be working properly, consult your owners manual or call us to schedule a technician and we can troubleshoot.
Your main breaker could be bad. It's best to have an electrician double check your electricity from your main panel to the hot tub to ensure electricity is getting to the hot tub. There are other reasons why it might be tripping the breaker, consult your owners manual or call us to schedule a technician and we can troubleshoot.
Yes, our service includes equipment inspection checks and component repair by factory-certified technicians, which includes control panels and electronics for Jacuzzi® and Sundance® brands.
Contact us to schedule an inspection or repair service with our certified technicians. Or stop by any time to visit our one-of-a-kind Scottsdale showroom! We’re open seven days a week.
| Mon – Sat | 10:00 AM – 6:00 PM |
| Sun | 12:00 PM – 5:00 PM |