Registering your hot tub will expedite communications with Jacuzzi® and will enable us to send you important updates and special offers.
Register Your Hot Tub NowFrom routine cleanings and water balancing to heater swaps and pump rebuilds, our factory-certified techs keep your hot tub running like new. We service all major brands, stock the right parts, and fix it right the first time so you can get back to soaking without the stress.
For our Complete Hot Tub Service:
Our bi-weekly service includes chemical service and water chemistry balance every other week (with chemicals included), twice monthly filter inspection and cleaning as needed.
Swim spas should be left covered when not in use so normal levels of dust are not a problem. Filter cleaning is a critical part of our maintenance service, which would address desert dust issues common in Arizona's climate.
If the water is not treated properly, yes it can damage the swim spa equipment, acrylic lining, swim spa cover and more. High or low pH, alkalinity levels or heavy chlorine are typically what create problems that are not covered under warranty.
Jacuzzi® builds swim spas to perform in all weather conditions—hot or cold. The hotter months can impact chemical balance more quickly, making regular water testing even more important. Our Valet service is especially convenient if you travel or leave for long periods during the summer months, as consistent maintenance becomes critical during Arizona's hottest seasons. It helps ensure your swim spa remains properly balanced and ready to use despite the desert climate.
The filter is one of the most important parts of having a clean and clear swim spa. Maintaining it is key to the longevity of your swim spa. The main filter should be cleaned at least once a month. More if you have heavy bathing loads. Most main filters need to be replaced about every 18 months if they are well taken care of. If you have MicroClean filters, they need to be replaced with new ones every 4 months.
Regular water testing and chemical balancing is essential. If swim spa water does not fall within the recommended ranges and remains unbalanced, problems such as cloudy water can occur.
We recommend draining and flushing your swim spa about every 6 months.
Yes, our Valet service is a great way to ensure your Jacuzzi® Swim Spa is well taken care of so all you have to do is soak and relax.
Your swim spa maintenance appointment includes:
We recommend an annual inspection by a certified technician.
If dust and water chemistry issues go for long periods of time without being addressed, they can cause issues with the equipment. Keeping the chemicals correctly balanced improves the longevity of the equipment. There are chemicals available to lower the hardness of your water. NEVER use chlorine tablets, acid or soft water in a hot tub or swim spa.
The heat can have an effect on performance. We recommend venting your cover during the extreme summer months and keeping the thermostat set at 100°F so the filter and water purification system run as scheduled. Setting below 100°F can shut the system down. We have a summer service that is especially perfect if you leave for long periods of time during the summer months. Our service ensures your hot tub is ready when you return.
The hot tub filter is one of the most important parts of having a clean and clear hot tub or swim spa. Maintaining it is key to the longevity of your hot tub. The main filter should be cleaned at least once a month-more if you have heavy bathing loads. Most main filters need to be replaced about every 18 months if they are well taken care of. If you have MicroClean filters, they need to be replaced every 4 months.
Cloudy hot tub water typically results from unbalanced water chemistry. When pH, alkalinity, or sanitizer levels fall outside recommended ranges, cloudiness can develop along with other issues like scaling, equipment corrosion, and skin irritation. Regular water testing and proper chemical balancing are essential to maintain clear water, especially in Arizona's challenging desert climate. We highly recommend you get on the FROG @Ease program for the easiest way to have clean, clear water all the time.
Yes, we offer a Complete Hot Tub Service and a VIP bi-weekly cleaning and chemical service. Our "Always Fresh Valet Service" includes chemical service every other week, annual equipment inspections, filter inspections and cleaning, and annual drain and clean services, with special discounts on parts and accessories.
Common hot tub problems include:
Small issues can start to build up and take a toll on the efficiency of the system. What was once a minor repair can quickly turn into a much larger, and more costly, service endeavor if ignored and not addressed properly.
Professional hot tub servicing is recommended every few months to ensure optimal performance and longevity. Imagine Backyard's maintenance offering is a great addition to hot tub ownership. Our VIP service includes bi-weekly cleaning and chemical service, and our Complete Hot Tub Service includes annual UV bulb change, annual equipment inspections, and two annual complete drains and cleans. For water care, testing should be done on a weekly basis.
Yes, our service includes equipment inspection checks and component repair by factory-certified technicians, which includes control panels and electronics for Jacuzzi® and Sundance® brands.
Your main breaker could be bad. It's best to have an electrician double check your electricity from your main panel to the hot tub to ensure electricity is getting to the hot tub. There are other reasons why it might be tripping the breaker, consult your owners manual or call us to schedule a technician and we can troubleshoot.
There are a few reasons why it might not be working properly, consult your owners manual or call us to schedule a technician and we can troubleshoot.
Are your filters clean? If water isn't flowing properly, the heater will not function. There are other reasons why it might not be heating, consult your owners manual or call us to schedule a technician and we can troubleshoot.
Almost all repairs are done without replacing the spa. It is very rare that a spa ends up having to be replaced.
If it's a small leak, yes, but please contact us immediately to schedule a repair so it does not become a bigger problem.
We have an in-house, fully staffed Service and Warranty department with live service coordinators and factory trained and certified technicians. We handle warranty service for Jacuzzi® and Sundance®, but specific warranty coverage would depend on your hot tub's age and warranty terms.
Yes, for all repairs that fall outside of the terms of the warranty, we will always provide a quote for approval before beginning any work.
It depends what the issues are. With routine service and component repair, you are much more likely to have a hot tub that will last you for many years to come. We are still servicing many Jacuzzi® Hot Tubs and Sundance® Spa sold in the '90s, which is confirmation of why you want to invest in a quality product from a trusted manufacturer and dealer.
It is dependent on the issue, but most repairs can be completed within a few hours.
Our team of service technicians at Imagine Backyard Living are trained, authorized and certified by Jacuzzi® Hot Tubs and Sundance® Spas and specialize in these brands.
Common signs include jets not working properly, the hot tub not heating up, the breaker tripping, cloudy water that won't clear, or any unusual sounds or leaks. If these occur, or something isn't working quite right, it's time to schedule with Imagine Backyard Living's expert team to inspect the hot tub, determine what the issue is and facilitate the repair.
| Mon – Sat | 10:00 AM – 6:00 PM |
| Sun | 12:00 PM – 5:00 PM |
