Shipping and Delivery

SHIPPING COST

Orders will be shipped UPS Ground to all 50 U.S. States
(Delivery in 1 – 5 business days based on distance and destination)
At time of checkout, shipping rates will be calculated based on weight, dimension, destination, and delivery service type. For many items, upcharge expedited shipping is also available

– Next business day air delivery typically by 10:30am
– 2 business day air delivery by end of day (some transit time limitations in Alaska and Hawaii).

ORDER PROCESSING

Same-day Shipping for Supplies and Other Stocked Items:
Orders for stocked merchandise placed by 3PM Mountain Standard Time are normally shipped the next business day (excludes weekends and holidays).
We strive to have non-stock, bulky or special-order parts shipped from our partner suppliers by the next business day whenever possible.

Custom and Built-to-Order Items:
Custom orders and custom made items will be shipped factory-direct, upon completion of the manufacturing process which typically runs about 3 weeks.

DELIVERY

Time-in-Transit for Stocked Merchandise:
We use UPS for stocked items shipping from the Imagine Backyard Living merchandise store. UPS Time in Transit varies with each shipment relative to “ship from”, “ship to”, and “service type”. The chart below can be used as a general guide and shows the estimated delivery days (time in transit) for UPS Ground shipments. UPS Standard times are comparable, but may vary.

Items such as grills, lawn furniture etc. are too large for package delivery services. After custom-built and large product orders are completed, these bulky items are then shipped by a freight delivery service for curbside delivery. Please allow up to 10 days time in transit (after manufacturing time) for freight delivery within the U.S. 50-states. These freight items are not shippable outside the contiguous 50 U.S. states.

IMPORTANT: Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. We strongly recommend that you or someone you trust be at the delivery address to sign for the delivery and check for damage when it arrives. If you give the trucking company permission to leave the delivery without your inspection, you will assume all liability for any damage or loss.

ORDER TRACKING

You can track your UPS shipment at https://www.ups.com/tracking/tracking.html. Please allow 1-2 business days for stocked items, not counting weekends or holidays, for current tracking information to be available. Tracking for custom made and built-to-order items will not be available until after the item is completed and shipped.

TAXES

No sales tax will be collected on each order, except for orders being shipped to Arizona.

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